Accessibility statement for Urgent Primary Care (OOH)

This accessibility statement applies to the Urgent Primary Care (OOH) website, including its English and Welsh pages and downloadable documents.

This website is run by Health Education and Improvement Wales (HEIW). We want as many people as possible to be able to use it.

We aim to make our information clear and easy to understand, and to support people using keyboards, screen readers, speech recognition software and browser accessibility settings.

AbilityNet provides advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of this website are not fully accessible:

navigation menu buttons do not have names that screen readers can announce;
some map links have accessible names that do not match the words displayed on screen;
Welsh content is incorrectly identified as English;
some images have missing or conflicting text alternatives;
contact fields do not provide standard information identifying their input purpose;
some PDF documents require accessibility improvements.

If you cannot access the information you need, please contact us.

Feedback and contact information

If you need information on this website in a different format, such as an accessible PDF, large print, easy read, audio recording or braille:

Email: heiw.people@wales.nhs.uk
Telephone: 03300 585 005

Please tell us which information you need and your preferred format.

We will consider your request and get back to you within a maximum of 30 working days.

Reporting accessibility problems

We are always looking to improve the accessibility of this website. If you find any problems not listed in this statement, or think we are not meeting accessibility requirements, contact heiw.people@wales.nhs.uk.

Please include the page address and a description of the problem. If possible, tell us which browser or assistive technology you were using.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Health Education and Improvement Wales (HEIW) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website does not fully meet the Web Content Accessibility Guidelines version 2.2 AA standard. The identified accessibility problems are described below.

Non-accessible content

Non-compliance with the accessibility regulations

Navigation buttons

The two navigation menu buttons do not have accessible names. Screen-reader users may not be able to identify their purpose.

This fails 4.1.2 — Name, Role, Value.

Map links

On the English and Welsh Regions pages, some map links have accessible names that do not match their visible labels. People using speech recognition may have difficulty selecting these links by their displayed names.

This fails 2.5.3 — Label in Name.

Welsh-language content

The shared page template identifies pages as English, including Welsh pages. The automated report also identifies Welsh passages being interpreted as English. This can cause screen readers to use incorrect pronunciation.

The incorrect overall page language fails 3.1.1 — Language of Page. Any passages that differ from the correctly identified page language must also meet 3.1.2 — Language of Parts.

Image descriptions

Some images on the English and Welsh careers and conference pages have empty alternative text combined with title attributes. This can cause unnecessary or unclear descriptions to be announced.

Some templates also generate linked images without alternative text or another accessible name.

These issues affect 1.1.1 — Non-text Content and, for unnamed image links, 2.4.4 — Link Purpose (In Context).

Contact form

The name, email and telephone fields do not provide standard input-purpose metadata. This limits support from tools that help people identify and complete form fields.

This fails 1.3.5 — Identify Input Purpose.

PDF documents

The review of the original website files identified PDFs with missing document titles and Welsh PDFs with English language metadata. These can make documents harder to identify and cause incorrect screen-reader pronunciation.

These issues affect 2.4.2 — Page Titled and 3.1.1 — Language of Page.

Planned corrections

We aim to correct the website issues and the affected documents.

If you need information before these corrections are completed, contact us to request an alternative format.

What we are doing to improve accessibility

Our planned improvements include:

adding descriptive names to navigation buttons;
making map link names match their visible labels;
correcting English and Welsh language information;
improving image alternatives and linked-image names;
adding input-purpose information to contact fields;
correcting affected PDF documents;
reviewing the additional issues flagged by automated testing.

We will also test keyboard navigation, screen-reader operation, zoom, text spacing, mobile layouts and the additional WCAG 2.2 AA requirements.

We will review this statement at least annually and following significant changes to the website.

Preparation of this accessibility statement

This statement was prepared on 16 October 2026.

It draws on:

a SortSite report produced on 16 October 2026, covering 203 URLs;
a WAVE homepage result supplied on 16 October 2026;
a review of the original website templates, styles, scripts, contact-form code and 18 bundled PDFs;
an isolated browser check using axe to verify the unnamed navigation buttons.

The SortSite report labels its accessibility findings against WCAG 2.1. Relevant Level A and AA requirements also apply under WCAG 2.2.

These checks identified accessibility problems but do not constitute a complete WCAG 2.2 AA audit. Further manual testing and assessment of the additional WCAG 2.2 requirements are needed.

Accessibility statement