Claire Jones
Call handler and receptionist
I'm in as I feel I'm making a difference.
I have been working in Urgent Primary Care for 19 years, which is testament to how much I enjoy it. I am currently working as a call handler and a receptionist, but I have previously worked in dispatching too.
I started working in Urgent Primary Care because I was studying for a law degree and had five small children at the time, so the flexible hours suited me. While I still enjoy the flexibility of the role, I have continued to work in Urgent Primary Care because of the reward and satisfaction l get from helping patients who require our help. The team culture is great too – we have all got our special skills that we bring to the table to help make a difference.
For anyone who is thinking about working in Urgent Primary Care - just do it. It’s great for people who are caring and understanding, and want to make a difference to people’s lives. It’s a great opportunity to advance in the NHS too.
